Shipping

All prices on the website include FREE standard shipping worldwide.

It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail.

 Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. 

COUNTRY

 CARRIER&TIMING

STANDARD SHIPPING FEE

EXPRESS SHIPPING FEE

European Union

DHL standard 5-7 working days

DHL express 1-2 working days

FREE +15EUR
USA and Canada*

DHL standard 5-7 working days

DHL express 1-2 working days

FREE +20EUR
Rest of the World*

DHL standard 5-7 working days

DHL express 1-2 working days

FREE +30EUR

 

CUSTOMS

International customers (outside of the European Union) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by La Louve, and thus cannot be refunded. 

By law, La Louve is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

We ship international packages (outside of the European Union) DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS OUTSIDE THE EUROPEAN UNION

Please note that all prices on our page are 20% VAT inclusive. If you are an international customer, it means our VAT doesn't apply to you. If you wish to purchase one of our products, we have to create a private listing for you , which does not include VAT/TAX and which you are obligated to pay in your country along with custom duties (for U.S. it's 25% duty , tariff number - 6704.20.00) . If you accept these conditions contact us at jardindelalouve@gmail.com and we will be more than happy to arrange the listing for you.  

 

 

 

 

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